Written by: Barbara French

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Monday, April 28th, 2008 at 1:50 am PT

The ReadWriteWeb reviews a tool many market watchers will crave and therefore every industry analyst should study: Trendpedia. It represents a new approach to promoting market research:

The service, now out of beta, lets you scan the blogosphere for trends to see what’s getting buzz. Trendpedia also lets you compose visualizations of those trends as charts and graphs, which can then be shared on the social web.

I can see in Trendpedia a template for a topic-specific trend watcher tool. Instead of searching against blogosphere buzz statistics, imagine searching against an analyst’s statistical data for trends in something that matters to you — be it virtualization or outsourcing or cellphone vendor rankings. Imagine using this kind of simple form for on-demand insights from some — or, on a paid basis all — of an analyst’s statistical knowledgebase.

For me, Trendpedia proves that you can make some types of research data fun and relevant. It’s a great way to stimulate User Generated Content around market data. It’s a natural for gaining visibility through company blogs/sites, media partner sites, and social media platforms, like Wordpress, Facebook and LinkedIn.

I suspect this sort of application would be fairly easy to mobilize, as well.

Written by: Barbara French

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Monday, April 21st, 2008 at 9:53 am PT

The analyst relations organization based in the UK, Institute of Industry Analyst Relations, is gearing up to name this year’s most popular industry analysts, analyst blogs, and research companies, as determined by online votes from analyst relations professionals. You can also name the 3 companies that lost the most mojo over the last year. If you believe you perform analyst relations as part of your job, you can vote by filling out the IIAR’s Analyst of the Year survey. You don’t need to join the IIAR to participate, however you must include registration info with your votes — no anonymous cowards.

This is not quite American Idol. Only one vote per person (unlimited people per company, as long as each voter works in AR. Plus, no independent 3rd party is counting/rejecting the votes and validating results — the IIAR is doing this inhouse. Finally, you won’t be voting analysts off the stage. At least, not directly.

Voting closes at the end of April.

The program raises some interesting questions for industry analysts as well as vendors and agencies. For example, is it a good thing for an analyst to be identified as a favorite by vendor/agency analyst relations people? If you are analyst, what do you do about being named an idol, or having your company named a loser? If you are an analyst relations person, do you tell your favorite analysts you’ve voted for them? Do you console those who are not voted as idol? Do you treat this kind of information as competitive intel, or share it with your professional peer group?

Written by: Barbara French

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Wednesday, October 10th, 2007 at 10:28 pm PT

Analyst surveys often seem to quantify the obvious. That seemed to be the case recently, when Forrester revealed that most of its analysts don’t like using walled-garden AR portals on vendor websites. Not surprising — few people like to register for content. That’s why we have things like BugMeNot and Anonymous Cowards.

Yet, a debate of sorts rose up around this point among some of the AR bloggers. Anonymous AR bloggers at the ARmadgeddon blog took issue with the Forrester thumbs-down on AR portals, and cited agreement from a Hill & Knowlton AR expert. They believe access to privileged vendor content justifies access hassles.

Aren’t AR portals a bit retro? We’re well into the Web 2.0 and UGC window, and it has implications for AR just as it does for everything else. Some AR pro’s — like Catherine Helzerman and Skip MacAskill — are willing to experiment in Second Life while they keep the conventional paradigm running. Many more are turning onto blogging. Meanwhile, fundamental changes are already beginning to appear out in the mainstream — in press rooms, websites, collaboration environments.

So here’s what I would do instead of investing in a legacy walled-garden AR portal. Start-ups, multinationals — doesn’t matter.

First, collaborate with my media relations colleagues. Focus on making sure the online press room is properly designed and always freshly stocked with content. The idea is to create a high-value reference resource with documents, audio, video, photos, contact information, blog links, archives, targeted search, email alerts, and feeds. For help with priorities, check out TEKgroup International’s free annual study on what journalists want in a corporate press room. (Caveat: high tech represents less than 15% of respondents this year.)

Next, collaborate with my corporate web teams to make sure company websites and site maps support the way that analysts perform online research. Embed supplemental content, links, keywords, titles, tags, share widgets, and feed opt-ins right on the very product and services pages where analysts are likely to land. Use SEO techniques to optimize content visibility within the corporate websites and beyond — in search engines, bookmarking sites, aggregation sites. Informal testing with hand-picked analysts can really help.

Last step: start looking at Web 2.0-style collaboration tools for sharing my proprietary content with analysts on the fly. Shared spreadsheets, wikis, chatrooms, videoconferencing - the list of choices is awesome. A good place to start looking is the Office 2.0 Conference website.

Written by: Barbara French

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Monday, August 20th, 2007 at 11:32 am PT

Sam Whitmore’s Media Survey this week shines its Tech Editorial spotlight on the Gartner Magic Quadrant. The live teleconference takes place tomorrow at 4:00 pm EST, 1:00 pm PST. I’m on the show, along with Carter Lusher, director of analyst relations at HP, and a Gartner spokesperson TBA, and of course, the outspoken Sam Whitmore and his SWMS clients. As usual, this group has compiled an interesting list of questions and discussion points, including which parts of the MQ get the most readership, how do I get my client onto one, how do I get my client off of one.

I characterize the Magic Quadrant as the most reviled form of industry analyst research being published anywhere on the planet today. One of the main reasons it is so deeply hated is that it is so deeply loved. Much of the intense loathing that the MQ evokes is a direct response to its popularity with IT vendors. Check it out:

  • The term “magic quadrant” was included in more than 400 press releases distributed through Business Wire during the last 12 months
  • Google finds about 757,000 web pages including the words Gartner and “magic quadrant”, and that’s limiting results to web pages first seen within the last 12 months and excluding all results from the gartner.com domain

Everyone’s got an opinion on what to do about Magic Quadrants, especially the analyst relations consultants and those who believe they are AR experts whether or not they have ever actually executed on analyst relations themselves. Gartner analysts are a good case in point. Many Gartner analysts make buckets of cash from the Magic Quadrant long after they leave Gartner employment, by providing MQ training, consulting, project management, insider tips, whitepapers, and related expertise ad nauseum.

We’ll see what opinions pop up tomorrow.

Written by: Barbara French

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Friday, August 3rd, 2007 at 5:05 am PT

What is a blog? How would you define an industry analyst blog? What separates blogs from the other online destinations and channels published by the ICT analyst community? Is a blog still a blog without an RSS feed? comments? Is an analyst blog tied to his or her expertise? Yesterday, I asked ten or so analysts and consultants in the US and UK to share their thoughts on what is a blog. They responded with free-range thinking on that and beyond: what is an analyst blog, why do analysts blog, and why does anyone care. Good stuff. Here’s a rough cut of my notes.

Background

My intent is to overhaul the criteria for the Tekrati analyst blogs directory. Already, the conversation offers a rich perspective on grounds for deciding which blogs are listed and why they might be tossed out down the road.

I queried analysts and consultants that are successful bloggers: each has a track record as an individual blogger, and has earned credibility as a thought leader within a professional community of practice.

The analysts are: Carl Howe of Blackfriars Communications, Mike Gotta of Burton Group, Alan Pelz-Sharpe of CMS Watch, Charlene Li or Josh Bernoff (Josh responded) of Forrester Research, Dale Vile of Freeform Dynamics, James Governor of RedMonk, John Blossom of Shore Communications, and Stowe Boyd of The Brannan Street Irregulars.

The consultants are: Jen McClure of the Society for New Communications Research, Jonny Bentwood of Edelman, and Erik SR of Tech for PR.

Again, what follows is a rough cut of the discussion threads. I’m pulling excerpts out of the conversational flow, to make for faster reading. More, and perhaps a little more polished, next week.

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Written by: Barbara French

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Wednesday, August 1st, 2007 at 2:43 pm PT

The Tekrati directory of analyst blogs is easier to use, offers more information and is better integrated with its sister directories, on analysts and analyst firms. What’s more, we migrated the OPML to the latest rev and did an extensive housecleaning on the listings. Richard handled the programming effortlessly, as always. I, on the other hand, am still wrestling with a content issue: new rules for separating a blog from any other form of online journal or commentary. I’m asking for help.

You might be thinking that I’m a little slow on the draw, given that I’m just now pondering the universal truths of Blog, some two and half years into publishing a directory of blogs.

Since the 2005 directory debut, my rule has been this: there must be evidence of blog publishing software and/or blog coding and format standards. That’s what split the blogwashers — my term for analysts using web pages that mimic a blog in a cosmetic way — from the bloggers. Only the bloggers that passed this test made it into the directory.

Fast forward to 2007. I’m feeling increasingly self-conscious about this technology-only premise, and that’s not a good thing. More web content seems to be a hybrid, a blend of blog and other content publishing applications. This results in too much dithering on my part. And, I don’t like to guess. Whether a blog is in or out of the directory should be a simple decision. It should not be subjective. (Other elements are subjective, as it is, like who is and who is not an analyst. That’s another conversation.)

What to do? I don’t think that adding more technology to my filtering criteria is the right approach. After all, any kind of page can be turned into an RSS feed, lots of publishing systems allow reader comments, lots of blog templates perform like traditional websites, and lots of analyst blogs don’t accept comments or have feeds that don’t validate.

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Written by: Guest Columnist

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Tuesday, February 20th, 2007 at 11:33 am PT

By David Rossiter, guest columnist. Summary: The IIAR has launched a new website, offering members access to an AR job shop, discussion forums, a calendar of training courses and events, as well as a library. In addition, Gartner’s Peter Sondergaard and Aaron Yaverski will address the March IIAR meeting.

“Update on the Institute of Industry Analyst Relations”

There’s been a lot going on at the Institute of Industry Analyst Relations recently so it seemed an appropriate time for a quick update.

As you may have seen, we now have a website (www.analystrelations. org). This contains information and news on the Institute as well as various sections for members. These include an AR job shop, discussion forums, a calendar of training courses and events, as well as a library that contains (among other things) ‘best practice’ whitepapers and analyst firm research agendas and team directories. (Hat tip to Tekrati for providing the newsfeed we use on our homepage).

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Written by: Barbara French

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Wednesday, October 4th, 2006 at 5:40 pm PT

Bill Hopkins, founder and CEO of The Knowledge Capital Group, has translated his company’s popular high tech industry analyst relations workshop into a thorough and well-organized book, “Influencing the Influencers”. KCG formally launches the book at an event it’s hosting in conjunction with Gartner’s Symposium/ITxpo in Orlando next week. Advance orders can be placed now.

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Written by: Barbara French

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Friday, August 11th, 2006 at 12:10 pm PT

Still using quadrants, pyramids or bubble charts to visualize your analyst relations program? Here’s a fresh alternative: hijack Mike Gotta’s blog posts — complete with a chart, by the way — on communications context zones. He presents a frame of reference that’s simple, hip, and easy to explain. It divides communications context and “attention cycles” into bands, from most salient to nascent.

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Written by: Barbara French

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Wednesday, June 14th, 2006 at 12:44 pm PT

James McGovern, an outspoken enterprise IT blogger, recently outlined his latest frustration with software vendor sales tactics. His candid post offers an example of how good industry research can go bad in the hands of some vendors. Let’s take his beef with security software vendors.

Mr. McGovern is frustrated with security software vendors pitching SOX compliance as a reason to buy. To him, it’s cliche. Fair enough. Yet, I’ve seen several research studies linking enterprise security with compliance, and IM security with compliance, and so on…

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